Abernathy-Thomas Engineering Co

"Engineered Solutions For Industrial Process Applications Since 1946"


535 E. Sullivan St.
Kingsport, TN  37660
Phone 423-245-6151 or 800-251-0236
Fax 423-245-6161
email:
sales@abthomas.com

Communication & Computing Capabilities

We are committed to doing business the way our customers want to do business.  This has led us down many different avenues in computing and communication, which are continually being refined and growing.

Mainframe
We have utilized an IBM mainframe since the early 1980's for the day-to-day processing of orders, shipping and receiving, invoices and inventory management. We have recently made our third mainframe upgrade to an E Series AS/400.

Communication
In serving our customers we maintain all standard forms of communication including phone, fax, and e-mail. For emergency situations we offer 24-hour availability via pager service.

Easy Payment
In addition to cash and checks we accept Visa, MasterCard and American Express credit cards as well as Electronic Fund Transfers.

PC's
Our entire inside sales staff is equipped with PC's that are connected to a Local Area Network (LAN) as well as to the AS/400. Through the AS/400 network they have direct access to all customer data and order information as well as inventory status. Through the LAN the inside sales staff have access to a common contact database utilizing ACT! Contact Manager.

Intranet
Utilizing our Local Area Network we also have in place an intranet site. Here we keep track of common documents and procedures that apply to all the inside staff. We also have links to common web sites such as freight carriers for tracking shipments.


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Updated September 30, 2011

 

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